Hello and welcome,: If you do not get a popup notification from the MBAM system tray notification about the IP block, then something else is going on, unless you have notifications disabled in the MBAM GUI. I have a feeling I know what might be causing the behavior you report, but we need a bit more information in order to help figure this out. Please ATTACH to your next reply in this thread, the following 4 logs: • An MBAM PROTECTION log (not a scan log) from a day when the behavior reported occurred -- explains how to locate and export the PROTECTION log file. Please use the *.TXT file format (not the *.xml). Let us know if you need more help with this. • AND a set of all 3 logs from this tutorial:. The 3 logs will be FRST.txt and Addition.txt from FRST, as well as CheckResults.txt from mbam-check. Hi: I'm not sure about that. Moreover, adding the entire mailbird.exe processes and domains to exclusions is not a safe strategy. The process/file exclusions setting is rarely, if ever, needed, and only then for one's AV (not for other legit processes or applications). If you exclude mailbird.exe from MBAM's protection, you are creating a security hole. Similarly, MBAM blocks IPs and websites for a reason. While it's possible that the IP blocks could be a False Positive, adding them to exclusions without further research could be dangerous. As I mentioned, I have at least one idea of a possible cause of the issue you report. The fix for it will be quite simple. But, without XRay vision, we would need a bit of information about the system in order to know for sure. Producing the requested diagnostic logs and MBAM protection log will only take a few minutes. But it's up to you. If enough people want it & we have capital to make it happen, we will definitely make Mailbird Mobile, Mailbird Mac, and Mailbird Linux versions. Mac search for file type. If you’re waiting for Mailbird to come to your OS, it may take a while. If you are running Win 8/8.1 or Win 10, then Windows Defender is an anti-virus. If you are running only 7 or Vista, then Windows Defender is NOT an anti-virus; it is only a weak anti-malware application. MBAM alone -- even MBAM Premium -- will not provide adequate real-time protection. ![]() You will need a robust, real-time AV, either free or paid. Hi: Thanks for the logs. The checkresults.txt log may be incomplete, as there are some missing entries. But -- for starters -- they do show AVG leftovers (including in your temp files), a need to be rebooted, and a ton of quarantine and log files for MBAM dating back to June 2015. Mcafee or norton for mac. For starters, I suggest the following: • Download and run the vendor's removal tool for AVG and then reboot the computer, in order to clear out any leftovers. • Perform a proper clean reinstall of MBAM. To do that, I suggest carefully following ALL the suggested steps here:. • It is very important to reboot when prompted by the removal tool. It's a good idea to reboot again after the reinstall. • Do not add any exclusions to MBAM file/folder/process or web exclusions initially -- test mailbird with a clean 'out of the box' MBAM installation. • I do not suggest adding the mailbird processes or domains to exclusions as a workaround until we get more expert review of your logs. Please let us know if that resolves your issue. If your issue persists after fully removing AVG and cleanly reinstalling MBAM, a fresh set of logs and additional, deeper work may be needed (probably in the special malware removal sub-forum). Thank you, Edited July 9, 2016 by daledoc1.
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